Terms and Conditions

1. Provider and service

Bsolar és Klíma Kft. (registered office: 4150 Püspökladány, Árpád utca 60., Hungary; tax number: 12618831-2-09; company registration number: 09-09-007862; the Provider) operates Frexima, a digital platform offering account, appointment-booking, community, communication, and related features to salons, brands, and clients.

Contact: [email protected]; telephone: +36 70 565 4736. The Provider supplies Frexima internationally from Hungary. Availability in a country does not mean that the Provider has a local office there.

By selecting the acceptance checkbox, creating an account, accepting an invitation, or continuing after a required terms update, the user electronically accepts these terms. The current version and effective date appear above. Users may save or print this page and may request a copy from the Provider. The Privacy Notice explains personal-data processing. A user who does not agree must not create an account or use the interactive service.

2. Eligibility, accounts, permissions, and security

Frexima is an adults-only service. A person may create an account, accept an invitation, or use account-based and interactive features only if they are at least 18 years old and meet any higher age of majority or minimum age required where they live. Parent or guardian permission does not make a person under that threshold eligible. The Provider may request reasonable proof of age and may restrict or close an account if it reasonably believes the user is underage or the age confirmation is false.

A person accepting these terms for a salon, brand, employer, or other organization confirms that they have authority to bind that organization. The organization is responsible for its authorized users and role permissions.

Users must provide accurate, current information and may use only accounts they are authorized to access. Account owners are responsible for activity under their accounts and must protect their credentials. Suspected unauthorized access must be reported promptly. For security, the Provider may require additional verification, temporarily restrict an account, or require a password reset.

3. Bookings and the salon–client relationship

Frexima provides the technical booking interface. The selected salon is responsible for the actual service, including its content, price, duration, suitability, cancellation rules, delivery, and independent processing of personal data. A contract for the salon service is formed directly between the client and the salon when its applicable conditions are met.

Users must review booking details. Changes and cancellations are governed by the rules shown for the booking and information supplied by the salon. Frexima does not provide medical advice. Health, allergy, and contraindication questions must be discussed with the salon or an appropriate professional before treatment.

4. Community, messages, and user content

Users are responsible for text, images, videos, comments, and other content they upload or share. Content must not violate laws, privacy, intellectual property, or trade-secret rights, mislead or harass others, promote hatred or violence, contain pornography, disclose personal data without authority, distribute unsolicited advertising, or contain malicious code.

Users grant the Provider a non-exclusive, worldwide, royalty-free license to display, technically adapt, store, transmit, and make their content available according to the selected visibility settings to the extent required to operate the service. Ownership of copyright is not transferred. Unlawful or high-risk content may be removed and related accounts may be restricted.

4.1 Media processing, storage, and retention

To operate image and video features, the Provider may validate, security-scan, transcode, resize, compress, generate posters or other technical renditions, and deliver content through contracted storage and content-delivery providers. These technical operations do not transfer ownership, but they may reduce file size or technical quality while preserving the intended service use.

The original video upload is retained only for processing and recovery. It is normally deleted after a processed copy has been created successfully. A failed or interrupted original upload may be retained for up to 30 days so processing can be retried. The processed published copy and its poster remain available while the content or account is active and may be moved to a lower-cost storage tier without changing ordinary access.

Stories are visible to the selected audience for 24 hours. After expiry, an eligible Story may remain in the account holder's private Story Archive for up to 30 days under the active retention policy. When that period ends, or the account holder deletes the archived Story earlier, media objects used only by that Story are removed from active storage. A media object that is still used by another non-deleted Story or Community post is preserved until that other use also ends.

When a user deletes media, it becomes unavailable through the service without undue delay and the active object copies are removed. Isolated noncurrent object versions and backups may remain for up to 90 days before automatic erasure, unless a longer period is required by law, security, fraud prevention, or a legal claim. These isolated copies are not used for ordinary content delivery.

Frexima is not a permanent personal archive. Users should retain their own original files. The Provider may remove abandoned, failed, unlawful, unsafe, or technically unusable media in accordance with these terms and the Privacy Notice.

4.2 Copyright complaints

A copyright owner or authorized agent may send a notice to [email protected] identifying the protected work, the allegedly infringing material and its location, the complaining party's contact details, a good-faith statement, a statement of accuracy and authority, and a physical or electronic signature. The Provider may request missing information, remove or restrict material, notify the uploader, process a legally valid counter-notice, and terminate repeat infringers where appropriate.

For notices asserted under the United States Digital Millennium Copyright Act, any designated-agent information published by the U.S. Copyright Office directory controls over a general support contact. These terms do not represent that a statutory safe-harbor designation has been completed.

5. Prohibited use and moderation

Users must not test system security without authorization, scrape data automatically, use another person's account, attempt unauthorized access, disrupt the service, or create fake bookings or misleading profiles. The Provider is not required to review all content in advance, but may investigate, remove content, restrict access, and cooperate with authorities where necessary.

Users may report content through the available reporting or support channels. Where required by applicable law, the Provider gives the affected user a reason for a moderation decision and access to an internal complaint or appeal route.

5.1 Advertising, endorsements, and reviews

Brands, salons, creators, and other users must make advertising truthful and support objective claims. A material connection such as payment, free products or services, discounts, employment, family relationships, affiliate compensation, or another benefit must be disclosed clearly and prominently with the endorsement. Platform labels do not replace a user's legal disclosure duties. Reviews must reflect genuine experiences; users must not create, buy, sell, suppress, or condition incentives on fake or deceptively positive or negative reviews.

5.2 Promotions and competitions

A promotion, challenge, contest, or sweepstakes may have separate official rules covering eligibility, territory, entry, judging or drawing, prizes, taxes, and legally required disclosures. Those rules supplement these terms and control for that promotion. Promotions are void where prohibited.

6. Fees, third-party services, and communication

Prices, taxes, payment methods, billing intervals, trial terms, renewal terms, and any minimum commitment for paid Frexima features are shown before a charge or agreed separately. A recurring subscription is created only after the account owner or another authorized user gives express consent and provides a valid payment method. Unless the order states otherwise, a recurring subscription continues for successive billing periods until cancelled. Cancellation stops future renewals and takes effect at the end of the paid period unless mandatory law or the order terms require otherwise. The service provides an online cancellation route where applicable. Statutory refund and cancellation rights are not restricted.

Salons are responsible for salon prices and offers shown on the platform. Third-party services, including notification, storage, identity, and payment providers, may apply their own terms. Their use does not exempt users from these terms.

The Provider may send messages necessary for accounts, security, bookings, payments, legal updates, and service operation. Marketing messages are governed by the user's separate choices and applicable law. Withdrawing from marketing does not stop necessary operational messages.

7. Salon referral rewards

Frexima may offer a salon referral reward to an eligible client or other account for introducing a genuinely new salon to the platform through the referral link or invitation recorded by Frexima. The reward amount and currency shown when the referral is created apply to that referral. Registration, opening an invitation, starting a trial, adding a card, or paying only the first subscription invoice does not create an earned or payable reward.

7.1 Eligibility conditions

A salon referral reward becomes eligible only when all of the following conditions have been met and verified:

1. the referral was recorded before the salon registered, the referring account is active and in good standing, and Frexima can attribute the salon to that referral;
2. the salon is a new, independent, valid business subscriber and is not the referrer's own salon, a duplicate, a previously registered or paying salon, or an account created to obtain a reward;
3. the salon has paid its first non-zero Frexima subscription invoice successfully;
4. one complete monthly subscription billing period has elapsed and the salon has also paid the next distinct, non-zero monthly subscription invoice successfully; and
5. at the time eligibility is confirmed, the subscription is active, is not past due, has not been cancelled, and is not scheduled for cancellation. Neither qualifying payment may have been refunded, disputed, or charged back.

If more than one user refers the same salon, only the first valid referral successfully recorded and attributed by Frexima may qualify. Frexima may place a reward under review, reject it, or reverse an unpaid or paid reward where there is a duplicate referral, self-referral, misleading information, abuse, fraud, refund, chargeback, attribution conflict, breach of these terms, or a legal restriction. Frexima will keep the reason in the financial audit record and provide an appropriate status or explanation to the affected user.

7.2 Payout information and deadline

Frexima does not ask a client for bank-account or payout-tax information before a salon referral has satisfied the eligibility conditions above. Once eligibility is confirmed, Frexima will notify the referrer in the platform and make the payout form available. To receive the reward, the referrer must provide accurate and complete information requested for the transfer and applicable tax administration, which may include the account-holder name, IBAN or local bank-account number, bank country, tax-residence country, tax status, and any declaration or document required by law.

Frexima will initiate the bank transfer within fifteen business days after it has received complete and valid payout and tax information and completed any legally required identity, sanctions, fraud, accounting, or tax verification. A business day means a day other than a Saturday, Sunday, or Hungarian public holiday. Bank processing time after initiation is outside Frexima's control. The period is paused while information is missing, inconsistent, expired, or being corrected. Costs caused by incorrect payout details may be deducted where permitted by law.

The referrer is responsible for providing their correct legal and tax status and for meeting their own tax obligations. Frexima may request an invoice or declaration and may deduct, withhold, report, or pay taxes and public charges where required by applicable law. Any such mandatory deduction does not count as a reduction of the stated gross reward.

8. Intellectual property

Frexima's software, visual identity, databases, trademarks, and non-user content belong to the Provider or its licensors. Users receive only a limited, non-transferable, revocable right to use them as intended through the service. Copying, reverse engineering, commercial reuse, or unauthorized use of brand elements is prohibited.

9. Liability

The Provider uses reasonable efforts to keep the service available and secure but does not guarantee uninterrupted or error-free operation. To the extent permitted by law, the Provider is not liable for conduct, breaches, or content of salons, clients, or other users, or for outages caused by networks or third-party providers.

For business users, the Provider's total liability is limited to fees paid by the affected user during the twelve months before the claim arose, except for intentional misconduct, death or personal injury, and liability that cannot be limited by law. This provision does not restrict mandatory consumer rights.

To the fullest extent permitted by applicable law, the service is provided on an "as available" basis without implied warranties that may legally be disclaimed. Nothing in these terms excludes warranties, remedies, or liability that cannot lawfully be excluded or limited, including non-waivable consumer rights.

10. Suspension, termination, and complaints

The Provider may immediately suspend or terminate access when a user breaches these terms, the law, or another person's rights, or when necessary to protect the system. Users may close their accounts through available settings or by written request. Closure does not remove obligations relating to existing bookings, payments, or mandatory data retention.

Complaints and legal notices may be sent to [email protected], by telephone at +36 70 565 4736, or to the Provider's registered office. Please describe the account, transaction, issue, and requested resolution. This complaint process does not limit any authority, small-claims, or court remedy available under applicable consumer law.

11. Country addendum — United States

Frexima is available only to users aged 18 or older. A higher mandatory age of majority continues to apply where local law requires it.

These Terms do not waive mandatory consumer, data-protection, accessibility, court, regulator, or small-claims rights that apply in United States. A disclaimer or liability limit applies only to the extent permitted by law.

You contract with the Hungarian Provider identified in Section 1. Country availability does not mean that the Provider has a local office or local legal entity.

Applicable federal and state consumer law remains effective. U.S.-facing endorsements, reviews, subscriptions, commercial email and promotions must follow applicable disclosure, recurring-billing and advertising rules. Users must also comply with export controls and sanctions. Frexima does not create an employment, franchise, agency or partnership relationship unless the actual facts and applicable law determine otherwise.

11.1 California consumer notice

California consumers may contact the Provider using Sections 1 and 10. The Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, may be contacted at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834 or at 800-952-5210.

Official legal sources

• FTC.gov — recurring subscriptions
• FTC.gov — Disclosures 101
• Copyright.gov — DMCA
• California Civil Code § 1789.3

These official links are provided for transparency and may be updated by the issuing authority. The binding legal text and any later amendments prevail.

12. Governing law, changes, and general terms

These terms and the applicable country addendum are governed by Hungarian law. Mandatory consumer-protection rules, including mandatory provisions of the consumer's country or U.S. state of residence, take precedence where applicable. Nothing in this choice of law deprives a consumer of protection that cannot be waived by agreement.

The Provider may amend these terms for a justified legal, security, technical, or business reason. It will provide reasonable advance notice of a material change through the platform or by direct notification where required. If a change requires renewed agreement, access to account features may be paused until the user accepts the new version. Changes do not apply retroactively where prohibited by law.

If a provision is held invalid or unenforceable, it will be applied to the maximum lawful extent and the remaining provisions continue in effect. A failure to enforce a provision once is not a waiver. Headings are for convenience. These terms, the documents expressly incorporated into them, and transaction-specific terms form the agreement for the relevant Frexima service.